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ISO 9001: What is it?

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Have you heard of ISO 9001, but don’t know what it is? Let us tell you in advance that it is a reference standard used worldwide by over 1 million companies. In this post, we will explain to you what it is all about and its main advantages.

“ISO International Standards ensure that products and services are safe, reliable and of good quality. For businesses, they are strategic tools that reduce costs by minimising waste and errors and increasing productivity. They help companies access new markets, level the playing field for developing countries and facilitate free and fair global trade.” in ISO.org

 

Definition

ISO 9001 is a group of technical standards that aims to standardize a company’s organizational procedures. In other words, it is a management system that improves the functioning of a given organisation, whether large or small.

International Organization for Standarization or International Organization for Standardization is what the acronym ISO refers to. The International Organization for Standardization is a Swiss-based non-governmental organisation that produces business standards to be applied worldwide. In this way they promote the standardisation and integration of trade, not only nationally but above all internationally.

Principles

In order to accompany and optimise a given business, the quality management system defined in this standard is based on 8 essential principles. These are applicable to any organisation:

Continuous Optimisation;
Focus on Customer Satisfaction
Customer Loyalty and Attraction of New Customers;
Reciprocal Relationship between Employees and Suppliers;
Facts for Decision Making;
Solid Team as the Company’s Main Resource;
Management Elaborated as a System;
Healthy Leadership;
How to certify the company?

Being the last phase of the implementation process of the ISO 9001 set of standards, certification requires the approval of an external certifying body.

The company needs to put into practice all the fundamental procedures of the standard. By applying and documenting the processes, verifying the adequacies and carrying out an internal audit, the process is practically complete.

In a last step, the responsible auditor checks whether all the company’s procedures and products and services comply. If everything is in accordance with the normative regulation, the auditor will recommend the certification of the company.

This audit is face-to-face and results in the issuance (or not, if the company fails) of the recommendation for certification. On average it takes 40 days, the time it takes for the certificate to be issued and delivered to the participating organisation.

Advantages

Once ISO 9001 is implemented, the Quality Management System certificate can be guaranteed. A certified organisation will necessarily guarantee quality, not only in the structure of the company, but also in the team, the leadership, the product, the service and the relationship with the client. This is because the main advantages are

Competitiveness;
Competitiveness; Organisation;
Productivity
Cost reduction;
Labour knowledge;
Revision of ISO 9001?

As a rule, all ISO standards are revised every 5 years. It is essential to do so in order to keep companies up to date and relevant in the labour market.

“We continue to strengthen the commitment we have with our Partners/Clients, regularly investing in systems/certifications that enable us to add value to the service provided, always with the focus of meeting the needs of our clients” says Rui Vicente, CEO of Sports Partner.