AFTER SALES - CUSTOMER SUPPORT
Complaints and requests for after-sales assistance should be submitted using the form on this page. All fields marked with an asterisk are mandatory. After submitting the form, Sports Partner will open an After Sales Process, which will be assigned a unique identification number. To speed up the processing of your claim, please fill in all the fields of the form, clearly explaining the reason for the claim and attaching photos. In the case of sports equipment covered by Decree-Law 100/2003, you must always upload a copy of the equipment Maintenance Manual, as well as a copy of the report of the latest tests/tests carried out on the sports equipment. The opening of the After Sales Process by Sports Partner does not imply its acceptance. Sports Partner reserves the right to request all information it considers relevant to the resolution of the After Sales Process.
Return of goods
When returning items, they shall be sent to Sports Partner’s head office exactly in the condition in which they were received and always accompanied by the associated After-Sales Process number. The receipt of the items by Sports Partner does not imply acceptance of the return. The items must be returned to Sports Partner within 1 week of the opening of the After Sales Process. Upon receipt of the items, Sports Partner will check and test them, which will be documented, to assess the possible acceptance of the return.
Returns will not be accepted in the following cases:
Articles delivered more than 30 days ago
Articles out of their original packaging
Articles with damaged original packaging
Articles with tampering